REFUND POLICY

AFK-BOT is a digital product. Your licence key is generated and delivered the moment your payment clears, and it locks to your computer the first time you activate it. Because of that, the policy below is strict. Please read it before you buy.

Supported systems

Check this before purchasing. AFK-BOT runs on:

• Windows 10 and Windows 11
• macOS on Apple Silicon (M1, M2, M3, M4 and later)

Intel-based Macs are not supported and the Mac build will not run on one. Buying on an unsupported system is not grounds for a refund, because the supported list is published here before purchase.

When we do refund

We issue a refund in these two situations only:

1. The software fails to install or run on a supported system. You must contact support first and work through basic troubleshooting with us. If we cannot get it running on a supported system, you get your money back.
2. Duplicate accidental purchase. If you were charged twice for the same thing, we refund the duplicate.

When we do not refund

• Account action taken against you by a game publisher, including suspension, termination, or loss of in-game purchases. Automation may violate a game's Terms of Service, and you accept that risk when you buy.
• In-game outcomes. How much the bot earns you, how fast it runs, or what it does or does not win is not a basis for a refund.
• A game update that breaks compatibility. We will do our best to update the software, but we cannot guarantee a timeline and we do not refund for downtime.
• Change of mind, no longer wanting it, or no longer playing.
• Keys that have already been activated, other than under the two cases above.
• Time-limited keys that have expired. Time-limited keys count down from first activation, not from purchase.

How refunds are paid

Where we can, refunds go back to the original payment method.

Cryptocurrency and manually settled payments are different. These cannot be reversed through a payment gateway, so refunds on those orders are issued as store credit rather than a return of the original funds. If you want the ability to be refunded in money, pay by card.

Chargebacks

Please contact us before opening a chargeback or payment dispute. Most problems are a five minute fix over email. Filing a dispute without contacting us first will result in the licence key being revoked and the account being refused future purchases.

How to request a refund

Email support@afk-bot.com within 14 days of purchase and include:

• Your order number
• The Hardware ID shown on the activation screen
• Your operating system and version
• A description of the problem, with screenshots if you have them

We aim to respond to every refund request, though we do not guarantee a specific response time.